At Hasan’s , we want you to love what you wear. If you're not fully satisfied with your purchase, we're here to help.
1. Eligibility for Returns
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You can request a return within 7 days of receiving your order.
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Items must be:
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Unused and unwashed
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In original condition with tags and packaging
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Free from stains, perfumes, or any damage
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2. Non-Returnable Items
Returns are not accepted for:
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Sale or discounted items
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Customized or made-to-order pieces
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Accessories (for hygiene reasons)
3. How to Request a Return
To initiate a return, email us at [Insert Email] or WhatsApp us at [Insert Number] with:
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Order number
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Reason for return
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Photos (if applicable)
Once approved, we’ll arrange a reverse pickup or ask you to ship it to our address.
4. Refund Process
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Refunds are processed within 5–7 working days after we receive and inspect the returned item.
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Refunds will be issued to your original payment method or as store credit (as per your preference).
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Shipping charges (if any) are non-refundable.
5. Exchange Option
Want a different size or product? You can request an exchange instead of a refund, subject to stock availability.
6. Damaged or Wrong Items
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery. We’ll replace it at no extra cost.
7. Contact Us
If you have any questions or concerns about this policy, feel free to reach out to us:
📧 Email: info@hasandesign.com
📞 Phone: 97844 76250